Bugs
Open and resolved bugs across all Theodore HQ apps
Bug when closing with a crossDmitryThe close, minimize, and expand icons are inactive. It's very difficult to detect their active state.Support Team Dmitry, thanks for raising this with us, we can see how unclear feedback on those window controls would be frustrating to work with and we're looking into it now, so we'll post an update here as soon as we have one.
MuseSleep/wake cycle breaks the warmth settingOrdenwhen the device goes to sleep and then wakes back up, unless i move around the warmth toggle, it doesn't auto-restart, which is quite annoying as i tend to forgetSupport Team Orden, thanks for taking the time to write in about what's happening with the warmth setting after your device wakes up, we're looking into it now. We'll post an update here as soon as we have one.
SolaceHigh CPU Usage in version 1.0.51ScrivenAfter updating to the latest version 1.0.51, the application is consuming high CPU usage. I've extracted the sample from the activity monitor; how can I send it to the support team for debug?Support Team Scriven, thanks for reporting this and getting us those details from the activity monitor. We're on it and will post an update here as soon as we have more information.
ShinyUnable to delete from TrashKarthikI deleted images from collection. But unable to delete from Trash. Even removing the files doesn't help, as the files are replaced by ghost placeholdersSupport Team Karthik, thanks for letting us know about the trouble with clearing items from Trash, we're looking into what's happening with those ghost placeholders and will post an update here as soon as we know more.Musebug when adding textandreaI added a few text lines and couldn't move further the app froze with a button overlay. I took a pic, if you want it please email me. Can i add all social media/ download vids here? V cool, I believe I own one of your other apps.Support Team Andrea, we're already looking into what's happening with the text overlay freezing and thanks for letting us know about it. We'll post an update here once we've got more information.MuseHelper Not Working ProperlyScrivenOn the About page, the helper status is running. But when I try to disable some background processes on the Sneaky Apps page, it says the helper isn't responding. Clicking the reinstall button doesn't help.Support Team Scriven, we're already digging into the helper responsiveness issue you've sent in and want to thank you for the detailed context around what's happening on the Sneaky Apps page. We'll get an update posted here as soon as we know more.Shiny92% CPU time being used by ShinyMark Allen92% CPU time being used by Shiny. My M2Pro MacBook Pro 16GB RAM was more stable after turning Shiny off.Support Team Mark, thanks for sending this in - we're picking up on the CPU usage you're experiencing and getting someone to look into it properly. We'll post an update here as soon as we have something to share.ShinyDoes not work in Discord appDorenHi, just purchased Charm and already love it! But the app does not seem to be working with Discord in Direct Messages. How do I fix this? I need this badly. Please help. Thank you!Support Team Doren, thanks for the heads up on the Discord direct message issue. We're looking into it right now and will post an update here as soon as we have one.
CharmCPu useage highSrinicpu use is 20%+ which is quite high for the purpose of the appSupport Team Srini, we're already digging into what you've flagged about CPU usage and appreciate you sending the note over. We'll post an update here as soon as we have something to share.
EchoReally weird handling of the "fix" it chose to do...comapre these.BenOriginal had one minor typo: My apologies, looked at the screenshots too quick nd didn't read your entire message. Fixed barely even makes sense: My apologies, looked at the screenshots too quick: Ned didn't read your entire message.Support Team Ben, we're already taking a look at how the fix is handling that particular text correction and appreciate you sending this in with the comparison. We'll get back to you here once we know more.CharmAuto changes to ManualEbony N.I customized Charm to be auto for all my apps, and when I return, it's back to manual, specifically for Vivaldi Browser. It does change to Fix Selection. Does this mean that Vivaldi is not supported? I use the browser for work.Support Team Ebony, we really appreciate you raising this with us, especially since Vivaldi's integral to your workflow. We're looking into why your auto setting isn't sticking for the browser and will post an update here once we know more.CharmMac KeynotePieter PretoriusI don't see any correction of mis-spelled words in Keynote and I have to do it manuallySupport Team Pieter - This is how Charm is designed to work in apps like Keynote. Presentation apps handle their text on a custom canvas rather than the standard text fields most apps use, so instead of rewriting live as you type, Charm corrects them with Fix Selection. Just highlight the text you'd like to polish up and press Option-Command-V, and Charm cleans up spelling and grammar in one pass. You can change that shortcut in Charm's Settings if you'd prefer a different one. Give it a try in Keynote and let us know how you get on? Feel free to get in touch if you have any other questions?CharmCan't add an app to exclude.ben SpinkI'm developing in Eclipse and it keeps "fixing" my java code....obviously incorrectly. I Can't add Eclipse to the blocked list, and its not showing up automatically.Support Team Looking into this now, Ben. We'll come back to you shortly with an update.CharmUnexplainable "fixing"...ben SpinkI used option-cmd-v to fix this sentence: "CrushFTP is set to 8GB now. You should be able to safely increase CrushFTP to 12 or 14GB of that 19GB." ...it had no mistakes but I hadn't taken time to proofread it so iw as hitting fix on it regardless. It came up with this much worse version... "CrushFTPi s set to 8GB now. You should be able to safely increaseC rushFTP to 12 or 14GB of that 19GB." ........the fix made it much worse....like maybe it undid all my typos that had gotten fixed as I was typing before? If I then try and "fix" that broken sentence again....it gets even worse and adds more characters in the wrong places.... Really can't understand the logic and how its badly fixing things.Support Team Thanks for the detailed write-up. That kind of specific example is genuinely useful, and it's exactly what the latest update refines. Charm 1.0.55 (out now via Check for Updates) improves how Fix Selection handles text that's already correct. It now leaves your writing exactly as you wrote it, including product and code names like CrushFTP, and only steps in when there's a genuine spelling slip to fix. A sentence that's already clean comes back untouched. If you ever saw Fix Selection adjust the spacing on text that didn't need it, this update resolves that. Update and give it another run, and it should sit quietly now. Thanks again for reporting it so clearly, that's exactly what helps us make Charm better.CharmTyping my PasswordsAndrea JM Von EugenThis is now typing my passwords into LLMS how to stop?Support Team Andrea, I want to reassure you on this directly. Charm does all of its work on your device, nothing you type is ever stored or sent anywhere. The latest update (1.0.51) also makes Charm explicitly skip password fields, so it doesn't read them at all. Your passwords are never seen, kept, or transmitted. Thanks for raising it, it's an important thing to get right.CharmHigh CPU usageAndrea JM Von EugenNoticing high CPU usage. Please investigate, tySupport Team Andrea, thanks for flagging this. The latest update (1.0.51) significantly reduces how much CPU Charm uses while you type in a browser. To respect your per-site settings, Charm checks which website you're on, and that check is now far lighter and cached, so it no longer keeps the browser working hard in the background. If you noticed your browser feeling heavier with Charm running, this update resolves that. Really appreciate the report.CharmUnable to find way to add note taking appsaga5tyaHi, two of my apps where I need this app is on Bike Outliner and Agenda note taking app; I see apps selected under Customize option but do not see a way to active for these apps. Please guide how to make this possible. Thank you.Support Team Happy to clear this up, and good news: you don't need to add apps at all. Charm works in every app automatically, so it's already active in Bike Outliner and Agenda. The list under Customize → Apps only shows apps where Charm has switched to Fix Selection mode; any app not in that list is getting full live correction by default. So a few things to check for those apps: Make sure both permissions are on: System Settings → Privacy & Security → Accessibility and Input Monitoring, with Charm enabled in each. Look in Customize → Apps: if Bike Outliner, Agenda, or Mail appear there set to Fix Selection, that's why live correction isn't firing, you can switch them back to Automatic. One thing worth knowing: some note-taking apps use their own custom text editors, which can limit live, as-you-type correction. For those, the reliable approach that works almost everywhere is Fix Selection: select the text and press Option + Command + V, and Charm cleans it up in place. Apple Mail is supported, so if it's not working there, it's almost always the permissions above. If you can tell me what happens when you type in Bike Outliner or Agenda (nothing at all, or partial corrections?), I'll dig into those specific apps for you.CharmConflicting inside Canary Mail editoraga5tyaThe selection keeps overriding my flow of typing and disabling both emoji and prediction is the only way to use the editor. Sharing the reference and logs.https://focusee.imobie.com/share/c8c1a5e4ae81404caf6dc2ad0ef4c5b3 Logs: Charm Diagnostics Report ======================== App: Charm v1.0.49 (1021) macOS: Version 26.5.1 (Build 25F80) Entries: 9 ======================== [2026-06-27T07:59:21.343Z] [WARNING] [CorrectionQueue] applyCorrection entered for Manual-Mode app io.canarymail.mac source=emoji isWebArea=true [2026-06-27T07:59:21.654Z] [WARNING] [TextMonitor] Web area selection mismatch in io.canarymail.mac: empty (AX result=-25212) - aborting replacement [2026-06-27T07:59:21.654Z] [WARNING] [ConflictTracker] Failure in io.canarymail.mac: web-area selection mismatch (empty (AX result=-25212)) (consecutive=13) [2026-06-27T07:59:26.801Z] [WARNING] [CorrectionQueue] applyCorrection entered for Manual-Mode app io.canarymail.mac source=emoji isWebArea=true [2026-06-27T07:59:27.097Z] [WARNING] [TextMonitor] Web area selection mismatch in io.canarymail.mac: empty (AX result=-25212) - aborting replacement [2026-06-27T07:59:27.097Z] [WARNING] [ConflictTracker] Failure in io.canarymail.mac: web-area selection mismatch (empty (AX result=-25212)) (consecutive=14) [2026-06-27T07:59:33.553Z] [WARNING] [CorrectionQueue] applyCorrection entered for Manual-Mode app io.canarymail.mac source=emoji isWebArea=true [2026-06-27T07:59:33.854Z] [WARNING] [TextMonitor] Web area selection mismatch in io.canarymail.mac: empty (AX result=-25212) - aborting replacement [2026-06-27T07:59:33.854Z] [WARNING] [ConflictTracker] Failure in io.canarymail.mac: web-area selection mismatch (empty (AX result=-25212)) (consecutive=15)Support Team Thanks for the logs, really useful for understanding the behaviour. The latest update improves how Charm adapts to apps with non-standard editors like Canary Mail's. The technical detail: some editors (Canary Mail among them) don't expose their text selection through macOS's accessibility layer in the way Charm uses for inline edits. Charm now detects that automatically and gracefully steps back in those specific apps, so it stays out of your way, while keeping Fix Selection available and leaving word prediction fully on. You get a clean typing experience there without having to adjust anything yourself. Open Charm and Check for Updates for 1.0.50, and let me know how Canary Mail feels now.CharmPrediction/typing overlapChris LeCI've purchased Charm, but I am getting conflicting prediction results that depend on my typing speed. If I type slowly, fine. If I type quickly, fine. With a medium typing speed, I sometimes get the wrong word. Here is an example of medium typing. It's a bit hit-or-miss, but it does depend on typing speed. Typed 'charm' becomes 'chanm'.| What I type | What I see. Charm prediction in [ ] || ----------- | ----------------------------------- || c | c || h | ch || a | cha[nge] || r | chan[ger] || m | chanm |What I believe is happening is that Charm is suggesting a word, highlighting it (but missing the 'n' and ignoring the typed 'r'). I've tried recording this, but my software does not capture a-z key presses.The word 'speed' can become 'specd' (from the suggestion of 'spe[cial]').The word 'spoke' can become 'spore' (from the suggestion of 'spo[rts]'Support Team Chris, great write-up, that table is exactly the kind of detail that helps. The latest update refines how word prediction behaves at speed. Technically: when Charm predicts, it inserts the suggested completion and then highlights it so your next keystroke replaces it. We've tightened that sequence so the insertion and the highlight now happen as a single ordered step, which keeps everything perfectly in step no matter how quickly you type or how you pause and resume. The result is notably crisper prediction at medium and fast speeds. Open Charm and Check for Updates for 1.0.50. If you come across anything else worth refining, please do let me know.Charm
MuseSleep/wake cycle breaks the warmth settingOrdenwhen the device goes to sleep and then wakes back up, unless i move around the warmth toggle, it doesn't auto-restart, which is quite annoying as i tend to forgetSupport Team Orden, thanks for taking the time to write in about what's happening with the warmth setting after your device wakes up, we're looking into it now. We'll post an update here as soon as we have one.SolaceHigh CPU Usage in version 1.0.51ScrivenAfter updating to the latest version 1.0.51, the application is consuming high CPU usage. I've extracted the sample from the activity monitor; how can I send it to the support team for debug?Support Team Scriven, thanks for reporting this and getting us those details from the activity monitor. We're on it and will post an update here as soon as we have more information.ShinyUnable to delete from TrashKarthikI deleted images from collection. But unable to delete from Trash. Even removing the files doesn't help, as the files are replaced by ghost placeholdersSupport Team Karthik, thanks for letting us know about the trouble with clearing items from Trash, we're looking into what's happening with those ghost placeholders and will post an update here as soon as we know more.Musebug when adding textandreaI added a few text lines and couldn't move further the app froze with a button overlay. I took a pic, if you want it please email me. Can i add all social media/ download vids here? V cool, I believe I own one of your other apps.Support Team Andrea, we're already looking into what's happening with the text overlay freezing and thanks for letting us know about it. We'll post an update here once we've got more information.MuseHelper Not Working ProperlyScrivenOn the About page, the helper status is running. But when I try to disable some background processes on the Sneaky Apps page, it says the helper isn't responding. Clicking the reinstall button doesn't help.Support Team Scriven, we're already digging into the helper responsiveness issue you've sent in and want to thank you for the detailed context around what's happening on the Sneaky Apps page. We'll get an update posted here as soon as we know more.Shiny92% CPU time being used by ShinyMark Allen92% CPU time being used by Shiny. My M2Pro MacBook Pro 16GB RAM was more stable after turning Shiny off.Support Team Mark, thanks for sending this in - we're picking up on the CPU usage you're experiencing and getting someone to look into it properly. We'll post an update here as soon as we have something to share.ShinyDoes not work in Discord appDorenHi, just purchased Charm and already love it! But the app does not seem to be working with Discord in Direct Messages. How do I fix this? I need this badly. Please help. Thank you!Support Team Doren, thanks for the heads up on the Discord direct message issue. We're looking into it right now and will post an update here as soon as we have one.CharmCPu useage highSrinicpu use is 20%+ which is quite high for the purpose of the appSupport Team Srini, we're already digging into what you've flagged about CPU usage and appreciate you sending the note over. We'll post an update here as soon as we have something to share.EchoReally weird handling of the "fix" it chose to do...comapre these.BenOriginal had one minor typo: My apologies, looked at the screenshots too quick nd didn't read your entire message. Fixed barely even makes sense: My apologies, looked at the screenshots too quick: Ned didn't read your entire message.Support Team Ben, we're already taking a look at how the fix is handling that particular text correction and appreciate you sending this in with the comparison. We'll get back to you here once we know more.CharmAuto changes to ManualEbony N.I customized Charm to be auto for all my apps, and when I return, it's back to manual, specifically for Vivaldi Browser. It does change to Fix Selection. Does this mean that Vivaldi is not supported? I use the browser for work.Support Team Ebony, we really appreciate you raising this with us, especially since Vivaldi's integral to your workflow. We're looking into why your auto setting isn't sticking for the browser and will post an update here once we know more.CharmMac KeynotePieter PretoriusI don't see any correction of mis-spelled words in Keynote and I have to do it manuallySupport Team Pieter - This is how Charm is designed to work in apps like Keynote. Presentation apps handle their text on a custom canvas rather than the standard text fields most apps use, so instead of rewriting live as you type, Charm corrects them with Fix Selection. Just highlight the text you'd like to polish up and press Option-Command-V, and Charm cleans up spelling and grammar in one pass. You can change that shortcut in Charm's Settings if you'd prefer a different one. Give it a try in Keynote and let us know how you get on? Feel free to get in touch if you have any other questions?CharmCan't add an app to exclude.ben SpinkI'm developing in Eclipse and it keeps "fixing" my java code....obviously incorrectly. I Can't add Eclipse to the blocked list, and its not showing up automatically.Support Team Looking into this now, Ben. We'll come back to you shortly with an update.CharmUnexplainable "fixing"...ben SpinkI used option-cmd-v to fix this sentence: "CrushFTP is set to 8GB now. You should be able to safely increase CrushFTP to 12 or 14GB of that 19GB." ...it had no mistakes but I hadn't taken time to proofread it so iw as hitting fix on it regardless. It came up with this much worse version... "CrushFTPi s set to 8GB now. You should be able to safely increaseC rushFTP to 12 or 14GB of that 19GB." ........the fix made it much worse....like maybe it undid all my typos that had gotten fixed as I was typing before? If I then try and "fix" that broken sentence again....it gets even worse and adds more characters in the wrong places.... Really can't understand the logic and how its badly fixing things.Support Team Thanks for the detailed write-up. That kind of specific example is genuinely useful, and it's exactly what the latest update refines. Charm 1.0.55 (out now via Check for Updates) improves how Fix Selection handles text that's already correct. It now leaves your writing exactly as you wrote it, including product and code names like CrushFTP, and only steps in when there's a genuine spelling slip to fix. A sentence that's already clean comes back untouched. If you ever saw Fix Selection adjust the spacing on text that didn't need it, this update resolves that. Update and give it another run, and it should sit quietly now. Thanks again for reporting it so clearly, that's exactly what helps us make Charm better.CharmTyping my PasswordsAndrea JM Von EugenThis is now typing my passwords into LLMS how to stop?Support Team Andrea, I want to reassure you on this directly. Charm does all of its work on your device, nothing you type is ever stored or sent anywhere. The latest update (1.0.51) also makes Charm explicitly skip password fields, so it doesn't read them at all. Your passwords are never seen, kept, or transmitted. Thanks for raising it, it's an important thing to get right.CharmHigh CPU usageAndrea JM Von EugenNoticing high CPU usage. Please investigate, tySupport Team Andrea, thanks for flagging this. The latest update (1.0.51) significantly reduces how much CPU Charm uses while you type in a browser. To respect your per-site settings, Charm checks which website you're on, and that check is now far lighter and cached, so it no longer keeps the browser working hard in the background. If you noticed your browser feeling heavier with Charm running, this update resolves that. Really appreciate the report.CharmUnable to find way to add note taking appsaga5tyaHi, two of my apps where I need this app is on Bike Outliner and Agenda note taking app; I see apps selected under Customize option but do not see a way to active for these apps. Please guide how to make this possible. Thank you.Support Team Happy to clear this up, and good news: you don't need to add apps at all. Charm works in every app automatically, so it's already active in Bike Outliner and Agenda. The list under Customize → Apps only shows apps where Charm has switched to Fix Selection mode; any app not in that list is getting full live correction by default. So a few things to check for those apps: Make sure both permissions are on: System Settings → Privacy & Security → Accessibility and Input Monitoring, with Charm enabled in each. Look in Customize → Apps: if Bike Outliner, Agenda, or Mail appear there set to Fix Selection, that's why live correction isn't firing, you can switch them back to Automatic. One thing worth knowing: some note-taking apps use their own custom text editors, which can limit live, as-you-type correction. For those, the reliable approach that works almost everywhere is Fix Selection: select the text and press Option + Command + V, and Charm cleans it up in place. Apple Mail is supported, so if it's not working there, it's almost always the permissions above. If you can tell me what happens when you type in Bike Outliner or Agenda (nothing at all, or partial corrections?), I'll dig into those specific apps for you.CharmConflicting inside Canary Mail editoraga5tyaThe selection keeps overriding my flow of typing and disabling both emoji and prediction is the only way to use the editor. Sharing the reference and logs.https://focusee.imobie.com/share/c8c1a5e4ae81404caf6dc2ad0ef4c5b3 Logs: Charm Diagnostics Report ======================== App: Charm v1.0.49 (1021) macOS: Version 26.5.1 (Build 25F80) Entries: 9 ======================== [2026-06-27T07:59:21.343Z] [WARNING] [CorrectionQueue] applyCorrection entered for Manual-Mode app io.canarymail.mac source=emoji isWebArea=true [2026-06-27T07:59:21.654Z] [WARNING] [TextMonitor] Web area selection mismatch in io.canarymail.mac: empty (AX result=-25212) - aborting replacement [2026-06-27T07:59:21.654Z] [WARNING] [ConflictTracker] Failure in io.canarymail.mac: web-area selection mismatch (empty (AX result=-25212)) (consecutive=13) [2026-06-27T07:59:26.801Z] [WARNING] [CorrectionQueue] applyCorrection entered for Manual-Mode app io.canarymail.mac source=emoji isWebArea=true [2026-06-27T07:59:27.097Z] [WARNING] [TextMonitor] Web area selection mismatch in io.canarymail.mac: empty (AX result=-25212) - aborting replacement [2026-06-27T07:59:27.097Z] [WARNING] [ConflictTracker] Failure in io.canarymail.mac: web-area selection mismatch (empty (AX result=-25212)) (consecutive=14) [2026-06-27T07:59:33.553Z] [WARNING] [CorrectionQueue] applyCorrection entered for Manual-Mode app io.canarymail.mac source=emoji isWebArea=true [2026-06-27T07:59:33.854Z] [WARNING] [TextMonitor] Web area selection mismatch in io.canarymail.mac: empty (AX result=-25212) - aborting replacement [2026-06-27T07:59:33.854Z] [WARNING] [ConflictTracker] Failure in io.canarymail.mac: web-area selection mismatch (empty (AX result=-25212)) (consecutive=15)Support Team Thanks for the logs, really useful for understanding the behaviour. The latest update improves how Charm adapts to apps with non-standard editors like Canary Mail's. The technical detail: some editors (Canary Mail among them) don't expose their text selection through macOS's accessibility layer in the way Charm uses for inline edits. Charm now detects that automatically and gracefully steps back in those specific apps, so it stays out of your way, while keeping Fix Selection available and leaving word prediction fully on. You get a clean typing experience there without having to adjust anything yourself. Open Charm and Check for Updates for 1.0.50, and let me know how Canary Mail feels now.CharmPrediction/typing overlapChris LeCI've purchased Charm, but I am getting conflicting prediction results that depend on my typing speed. If I type slowly, fine. If I type quickly, fine. With a medium typing speed, I sometimes get the wrong word. Here is an example of medium typing. It's a bit hit-or-miss, but it does depend on typing speed. Typed 'charm' becomes 'chanm'.| What I type | What I see. Charm prediction in [ ] || ----------- | ----------------------------------- || c | c || h | ch || a | cha[nge] || r | chan[ger] || m | chanm |What I believe is happening is that Charm is suggesting a word, highlighting it (but missing the 'n' and ignoring the typed 'r'). I've tried recording this, but my software does not capture a-z key presses.The word 'speed' can become 'specd' (from the suggestion of 'spe[cial]').The word 'spoke' can become 'spore' (from the suggestion of 'spo[rts]'Support Team Chris, great write-up, that table is exactly the kind of detail that helps. The latest update refines how word prediction behaves at speed. Technically: when Charm predicts, it inserts the suggested completion and then highlights it so your next keystroke replaces it. We've tightened that sequence so the insertion and the highlight now happen as a single ordered step, which keeps everything perfectly in step no matter how quickly you type or how you pause and resume. The result is notably crisper prediction at medium and fast speeds. Open Charm and Check for Updates for 1.0.50. If you come across anything else worth refining, please do let me know.Charm